Business transcriptions on Queue calls
Transcripts now appear where your team works. Business recordings and transcripts no longer live only in each user’s own call history.
If Business transcription is enabled on the answering user’s account, the transcription will automatically appear on the queue call.
FAQ guides
In article Permissions on how use and set different permissions in the applications.
Read more in the article Groups, visibility and sub-admin for detailed guides on permissions and group settings.
In article Personal and Business transcription you can read more about the transcription feature.
Requirements
To view a transcription on a queue call, you must be an Administrator or a group Administrator (Sub-admin) with the "Accessing Recorded Calls" permission enabled. This permission is managed in the Admin portal under Permissions.
Follow the steps below to view transcripts on a queue call:
- Log in to the Web or Desktop app.
- Go to PBX services.
- Open a Queue.
- Under Call history, click on a call.
- With the required permissions, you can listen to the Call recording, Transcribe call, and Download call recording. The call will be transcribed automatically after finished call.
